How to Get Hired and Promoted as an Account Manager
Every account manager job posting pulls in a flood of applicants. So what makes a hiring manager stop scrolling? Knowing what hiring managers look for in account managers can change how you apply, interview, and grow once you land the role.
On Account Management Secrets, Alex Raymond talks with Grace Knapp, Senior Manager of the Account Management Team at AdRoll. Grace has spent more than 15 years in customer success and account management leadership. She shares the six traits she screens for and the account manager interview questions she relies on to see past a resume. One of her favorite behavioral interview questions for account managers is about the biggest renewal you ever lost. How you tell that story reveals more than your quota ever will.
Grace also opens up about the other side of the job. She walks through three people she promoted and what set each one apart, offering a practical look at how to get promoted as an account manager. Alex and Grace also get honest about the customer success manager renewal quota debate and why a churned customer matters less than a surprise one.
If you want to know how to get hired as an account manager, Grace's advice on standing out is worth hearing. She names one simple move almost no candidate makes. Listen now and hear what hiring managers look for in account managers before your next application goes out.
Episode Breakdown:
00:00 What Gets Account Managers Hired, Promoted, or Fired
03:18 What Hiring Managers Look For in Account Managers
05:40 Behavioral Interview Questions That Reveal Gumption
10:31 Attainment, Book Size, and Role-Level Hiring Filters
15:34 Quarterly Career Conversations and Clear Performance Expectations
20:39 When CSMs Get Handed a Renewal Quota
25:40 Three Promotion Stories and What Triggered Them
32:34 What Gets an Account Manager Managed Out
35:14 Why the Surprise Hurts More Than the Churn
37:23 How to Stand Out to Hiring Managers
Connect with Grace Knapp:
Connect with Grace on LinkedIn
Connect with Alex Raymond:
Podcast production and show notes provided by HiveCast.fm
Go deeper:
Related episodes
Listen to The Growth Department for Free
