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Tune in each week to the Account Management Secrets Podcast for insider tips, actionable strategies, and expert interviews that will help you sharpen your skills, drive growth, and achieve exceptional results for your clients.
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Episode 41
Spheres of Influence: Building the Relationships That Drive Renewals and Growth
April 24, 2026
Brad Englert joins Alex Raymond on this episode to share strategies for building credibility, mapping power dynamics, and engaging with skeptics before they sabotage a renewal.
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Episode 40
Account Management in a Commoditized World
April 24, 2026
Alex Raymond is joined by Todd O’Donnell, who went from tech sales at IBM and Oracle to leading one of Canada’s top-performing insurance agencies. Todd shares how blitz days, cold calling, and world-class training shaped his early career, and why those habits still influence how he runs his agency today.
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Episode 39
Is Account Management Dead? Jess Manganelli Doesn’t Think So
April 24, 2026
What happens when agencies start questioning whether account management still matters? Jess Manganelli joins Alex Raymond on this episode to discuss how account managers drive growth.
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Episode 38
Brent Adamson on the Challenger Sale, Customer Confidence, and Growing Key Accounts
April 24, 2026
Alex Raymond is joined by Brent Adamson, the co-founder of A to B Insight and Qoos and the author of “The Challenger Sale,” for a discussion that challenges the way most teams think about account growth.
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Episode 37
The One Question That Drove a 200x Increase in Client Revenue
April 24, 2026
Account management leader Joanna Hagelberger joins Alex Raymond to talk about what account management looks like when it’s done right, from building the function from scratch at high-growth InsurTech companies to leading with curiosity instead of a script.
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Episode 36
Relationships Drive Revenue
April 24, 2026
Alex Raymond sits down with Guy Rubin, the founder and CEO of Ebsta, to unpack the 2025 GTM Benchmark Report and what it means for account managers right now
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Episode 35
Career Moves for Account Managers: What Works Now
April 24, 2026
In this episode, Alex Raymond is joined by Carly Agar, the founder and CEO of Carly Agar Training, to talk about how account managers can navigate the current job market with more clarity and control.
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Episode 34
How AI Is Reshaping Customer Value
April 24, 2026
In this episode, Alex Raymond sits down with Mark Stouse, the CEO of ProofAnalytics.ai, to talk about how AI is driving a seismic shift in how companies operate.
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Episode 33
The End of Customer Success as We Know It
April 24, 2026
Alex Raymond sits down with Parker Chase-Corwin, the CEO and principal consultant of Xperience Alchemy who’s helped dozens of B2B companies rethink how they approach retention, risk, and long-term value.
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Episode 32
Secrets of Dynamic Account Planning
April 24, 2026
In this episode, Alex Raymond explains why so many account plans fail to drive real impact and what to do instead
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Episode 31
The Account Manager Career Path: What Hiring Managers Really Want
April 24, 2026
Alex Raymond talks with Swati Garg, the founder and CEO of Melo Associates, about what hiring managers are prioritizing right now, and what many candidates are getting wrong
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Episode 30
The Megadeals Mindset
April 24, 2026
In this episode, Bora Brännström, the co-founder of Megadeals Advisory, joins Alex Raymond to share insights on navigating the complexities of large, multi-million dollar contracts.
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Episode 29
Why Onboarding Matters
April 24, 2026
Alex Raymond welcomes onboarding expert Donna Weber, the author of “Onboarding Matters,” to challenge the idea that implementation equals success.
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Episode 28
RevOps in Action: Driving Retention and Growth
April 24, 2026
Alex Raymond sits down with Katherine Nino, the head of global revenue operations at Makosi, to talk about how RevOps goes beyond traditional sales enablement and shapes the entire customer lifecycle.
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Episode 27
The 5-Year Customer Model
April 24, 2026
Bob Mathers joins Alex Raymond to share why the smartest businesses focus on keeping customers for five years and how the right strategy can turn retention into a competitive advantage.
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Listen to The Growth Department for Free

The Growth Department distills one of the most overlooked but powerful ideas in modern business: sustainable revenue growth is built after the sale, not before it. Alex makes a compelling case that post-sale teams—account managers, customer success, and retention leaders—aren’t just support functions, but the true drivers of expansion, loyalty, and long-term value. Listen to the audiobook to start rethinking how your team drives growth today.
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Account Management Secrets

Account Management Secrets gives you practical strategies to grow accounts, retain clients, and drive revenue beyond the sale—so you can become indispensable to your customers.
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